Welcome to the universe of Galia Lahav, where you can explore all our collections online.  

Please note: Our Pret-a-Porter gowns and Shoe line come in standard sizes and are not available for alterations or customization, whereas our GALA gowns and Evening Wear are available for alterations and personalization as indicated specifically below each item. 

For you to fully enjoy your shopping experience and have the pleasure of trying the collection from the comfort of your own home, please read carefully our Delivery, Returns & Exchanges guideline written with care and consideration for you to have the best experience in purchasing your new Galia Lahav item.  We want to create an effortless journey for you from start to finish.

To assist we made the small print bigger, so all is clear and fair. 

If you have any questions concerning sizes and personal alterations, please contact: 

office@galialahav.com

We also offer complimentary consultations and personal styling sessions on zoom regarding all our bridal lines and evening attire. 

Delivery guideline 

 

Delivery schedule and ETA. We know you want your purchase ASAP, so we start processing orders as soon as they’re placed. Dispatch time may vary according to the product. You will be contacted by a personal online assistant within 24-48 hours from your purchase time. Our online rep, will guide you through the entire process from production to shipping and will follow up upon recivment to make sure you are happy with your order.  We take great care to ensure the quality of each product and prepare it for shipping, But please don’t hesitate to contact us via email at office@galialahav.com and request to ship your order earlier, and we will do our best to accommodate your timeline and support your needs.

Notes to improve your delivery: 

  • You will receive a shipment notification email when the courier has collected your item. 
  • Orders with multiple items may ship at different times in separate boxes. 
  • Gowns are shipped via an express shipping method. Yet the arrival of the goods will vary between 2-10 days, once shipped, according to your destination.
  • To ensure that your items arrive in time for your event, refer to the estimated delivery time frame quoted in your shopping bag, as some styles are made to order and are being produced upon your purchase.
Returns & Exchanges 

Our goal is to provide you the best experience and make sure you’re happy with your item, however, we’re totally cool with you changing your mind, therefore we offer free returns and exchanges, subject to our guidelines. 

Returns 

If you’d like to return an item, contact us at office@galialahav.com, indicating your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip) and noting the reason for the return.  We will issue a Return Authorisation number and instruct you on how to return the dress, free, to us.

Return & Refunds

We inspect and process returns within 14 days of receipt.

  • All returns must be in their original condition – unworn, unwashed, unaltered, undamaged, clean, and free of lint, in its original packaging with all tags attached.
  • Once any tag has been removed, an item cannot be returned. 
  • Items that return do not adhere to these standards will not be available for a refund. You will be notified and the piece will be returned to you. 
  • Items must be returned within 2 weeks of receipt. 
  • Gowns that have been personalized or customized will not be refunded.
  • Once your return has been processed, your account will be credited for the original purchase price. 
  • You will receive a confirmation via email when your return is being processed. 

Exchanges

Received your item yet the fit isn’t perfect and you wish to get a different size? Or you’ve decided you want a different model? Contact us at office@galialahav.com indicating your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip) to be guided on how to process your exchange, freely and easily. 

Exchange guideline 

  • Once your item returns to us and is processed, you’ll be credited for the original purchase price.  A new order will be generated and you will be recharged according to the new model price you choose (unless you simply exchange to a different size of the returned item).
  • Items must be returned within 2 weeks of receipt. 
  • Gowns that have been personalized will not be refunded and exchanges will be at Galia Lahav’s discretion depending on the type of personalizations made.
Changes Or Cancellations 

We start processing orders as soon as they’re placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method,  shipping address, and the shipping method. However, if you wish to return or exchange your item once received, please read our Returns & Exchanges guideline for further information.

If you have any concerns regarding fit, fabrications, and more, don’t hesitate to contact us 24/7 at office@galialahav.com or via our website chat before placing your order

Defective, Damaged or Incorrect Items 

If by any chance you received a defective, damaged, or incorrect item, we’ll make it right, No worries! Contact us at office@galialahav.com indicating your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip), within 2 days of receiving the shipment and we’ll do our best to replace defective, damaged, or incorrect items. 

Garment Personalization 

Our GALA and evening gowns are made-to-order and offer a variety of alterations to personalize your luxury garment. Possible alterations will be indicated specifically below each model. For any questions concerning fit, fabrication or any other alteration contact us at office@galialahav.com or via our website chat and enjoy free consultation regarding our personalization options. Please notice: We start processing orders as soon as they’re placed and are unable to change or cancel orders once confirmed. Any concerns regarding your order should be submitted to office@galialahav.com before placing your order