Following the recent events and restrictions caused by the coronavirus, we have received many questions from our brides. We understand your concerns and want to assure you all that we are doing everything in our power to accommodate you and resolve any issues or concerns you might have.
Below, you will find answers to frequently asked questions that we received regarding the situation.
1. Will Coronavirus affect the production of the gowns and the ability to obtain them in time for our weddings?
Our priority is to satisfy our brides while ensuring and maintaining the safety of our employees. As long as the circumstances allow us to keep working, we are doing everything we can to make sure that your gown is shipped on time for your wedding. At the moment, we are continuing to work in full power to ensure everything is ready on time while respecting the health and safety measures put in place in our country.
2. Will you shorten the order time without a rush fee?
We are currently examining all kinds of ways to help and support our brides during this difficult time, thus reviewing and considering this request. To learn more about this please contact us at office@galialahav.com
3. What are the repercussions of the Coronavirus on your trunk shows?
All of our stores are taking necessary precautions to ensure safety during this time. We do recommend keeping your bridal party as small as possible and bringing not more than one person with you to your fitting if possible. So far, most of our trunk shows are still taking place, however, we will respect our boutiques’ decision whether they decide to host their trunk show or not.
May you wish to reschedule your appointment, feel free to contact your store here.
You will find all the dates of our next trunk shows on our website. We do our best to update this calendar regularly.
4. Can I get a refund if I decide to cancel my wedding due to the Coronavirus?
All our gowns are custom made to fit perfectly your measurements and body type. As a result, the process of creating our gowns takes a few months as everything is crafted meticulously as it goes through all stages of production. Due to this, we cannot offer a refund if your gown is already in the production process. But of course, you will receive the gown as you ordered it originally and it is still the dream dress you’ve chosen.
We strongly advise you to update your boutique on your wedding status as soon as possible.
5. Will your US flagship stores be closing? If so, what will be the consequences on the alterations?
Our US flagship stores will remain open as long as the local instructions and measures allow them to be. We continue to monitor developments closely and respond quickly to the circumstances. If we do reach a point where activity will no longer be an option we will examine each case individually by itself.
6. How do you keep your staff and employees safe during this time?
We love our employees and take their safety and security very seriously, starting with our headquarters where we implemented measures according to the World Health Organisation (WHO) and instructions of our local government to provide a safe and healthy work environment:
Our headquarters’ building is composed of four floors, where 8 people are allowed on each floor. To allow this new layout to take place, our employees who can work remotely are working from their homes.
Our production team and seamstresses present inside the building were asked to adopt strict hygiene habits. They are required to keep a clean work station, wear gloves and clean their hands when necessary.
Hand sanitizer and disinfectant wipes have been made available at each workstation to facilitate the maintenance of a healthy work environment.
As a global company, we are also concerned about the safety of our flagship stores and boutiques. We closely monitor the World Health Organisation (WHO) and each country’s recommendations to implement the measures put in place.
We trust and support our boutiques to make the best decision to protect their team and customers.
May you have further questions or concerns about your order, feel free to contact our GL Hotline. It would be a pleasure to assist you!
Given the instability of the situation, we will strive to update you as soon as possible of any changes. It is a tough time for everyone and we hope that the situation will get better very soon. In the meantime, we want you to know that Galia Lahav is here for you. We will do everything in our power to overcome this situation peacefully and to bring joy to our beautiful future brides!
